EditorialNew York City reception celebrating BARBIE's America Ferrera receiving the CCA Groundbreaker Award at The Whitby Hotel, The Whitby Hotel Screening Room, USA - 15 Dec 2023
EditorialDestruction from Hurricane Ian led a tour operator to cancel a 10-day excursion to Cuba, leaving a woman with a useless $1,500 plane ticket. (Miguel Porlan/The New York Times)
EditorialDestruction from Hurricane Ian led a tour operator to cancel a 10-day excursion to Cuba, leaving a woman with a useless $1,500 plane ticket. (Miguel Porlan/The New York Times)
EditorialDestruction from Hurricane Ian led a tour operator to cancel a 10-day excursion to Cuba, leaving a woman with a useless $1,500 plane ticket. (Miguel Porlan/The New York Times)
EditorialA reader’s reservation got her nowhere with Alamo (and Avis didn’t pull through either), raising the question of why rental companies have such a bad record of delivering the cars they promise. (Miguel Porlan/The New York Times)
EditorialAn American Airlines error kept a traveler from getting to her cruise’s departure, but the carrier wouldn’t take financial responsibility and her trip insurance refused to pay — then a New York Times columnist stepped in. (Miguel Porlan/The New York Times)
EditorialA classic sweet noodle kugel, rich with sour cream, cottage cheese, light brown sugar and optional raisins, in New York, Nov. 22, 2022. Food styled by Brett Regot. (Linda Xiao/The New York Times)
EditorialArriving to find the hotel you reserved doesn’t exist is a nightmare scenario for any traveler, let alone one who is pregnant and in an unfamiliar neighborhood late at night. (Miguel Porlan/The New York Times)
EditorialWhen the company said it couldn’t reveal what a driver had done wrong, he got suspicious. Was it a scam? In the end, privacy laws and bureaucracy took the blame. (Pete Ryan/The New York Times)
EditorialA first-time Airbnb user believed he’d be getting personal service from the owner of a London flat, but “she” was actually a managing company using a fake photo — and falling down on the job. (Pete Ryan/The New York Times)
EditorialA cruise company keeps pushing back its planned journeys, offering credits instead of a refund, and a passenger feels like the ship has sailed on her ability to enjoy a boat trip. (Lincoln Agnew/The New York Times)
EditorialAfter a traveler reads the fine print on the United Airlines website, Tripped Up makes some calls, sends some emails — and gets the traveler $3,000. Our columnist can’t quite believe it. (Miguel Porlan/The New York Times)
EditorialNew York Times columnist Seth Kugel has received many reader emails complaining of tour operators and travel agencies dragging their feet on refunds for trips or other services. (Miguel Porlan/The New York Times)
EditorialFire Kugel Schnapper, Depiction of a 17th-century torchbolt, signed: Joseph Furttenbach Elter, Inventor; Joseph Fruttenbach Jung, Fecit in aqua forte, pl. 7, p. 58, Furttenbach, Joseph (der ?ltere) (inv.); Furttenbach, Joseph (der J?ngere) (fec.);, 166...